Claims & services
acv GmbH makes a difference between
complaints and services.
Basically, complaints only concern wrong deliveries, defective goods or damaged goods. Here the customer is requested to demand his claims as soon as possible. The warranty applies for a period of a maximum of 2 years. Thereafter, no withdrawal is possible.
Services can be provided up to a maximum of 3 months after the date of purchase. In the case of so-called warehouse clearings, acv GmbH reserves the right to withhold 15 - 30% of the original purchase price. This depends on the age and condition of the goods as well as the respective product groups. The individual decision applies. In the event of a return with damaged packaging, acv GmbH also reserves the right to withhold 5 - 10% of the original purchase price; the individual decision also applies here. Remaining items and special orders are generally excluded from exchange / return. It applies in each case that a return is only possible if the corresponding delivery note / invoice and the completed RMA form are given.
Please download the required RMA form as PDF here